Services
Not staffed

Service Maintenance and repair for your commercial kitchen

If something fails in your kitchen, report the service request right here. It is faster than any phone queue.

01Overview
Service for your kitchen

How can our service help you?

In short: In a commercial kitchen the equipment runs at full load. If something fails, report the service request here or by phone. Our technical and service team helps with installation, maintenance and repair, and we repair and extend stainless steel furniture in our own workshop.

Services: Installation, maintenance, repair
Stainless steel: Repair and extension
Report: Form or phone
Available: Mon–Fri 9 am–5 pm

Fig. · Service request: dishwasher, tools, technician on site

02Service request
Form instead of waiting on hold

Report a service request

One sheet, everything at a glance. Manufacturer, model and serial number are on the appliance's rating plate – a photo of it is enough too.

03Afterwards
What happens next

What happens after you report it?

01ReceivedWe receive your report and a contact person takes on your case.

02AssessmentWe check your details and get back to you if we need to know anything else.

03AppointmentWe agree with you when a technician will come or how we can solve the problem in another way.

04Questions
Answered briefly

Frequently asked questions about service

What does Gastro Arena's service help me with?

Our technicians and service staff help when problems arise in your commercial kitchen: with installation, maintenance and repair of equipment. We repair and extend stainless steel furniture in our own workshop.

How do I report a service request?

Fastest via the form on this page or by phone on +49 30 680 85 290, Monday to Friday from 9 am to 5 pm. Have the manufacturer, model and serial number from the rating plate ready.

Where do I find the rating plate?

Usually on the back, on the side or inside the door of the appliance. A photo of the rating plate is enough.

How quickly does a technician come?

As quickly as possible. We do not offer a 24-hour emergency service, but we look for a solution quickly for every service request. It is fastest with a photo of the rating plate and a short description of the fault.

Do you also service equipment not bought from you?

Partly. We first check whether our technicians know the model and whether we can source spare parts. Report the service request with manufacturer and model and we will let you know quickly.

Do you offer maintenance contracts?

For certain products, yes. Ask us whether a maintenance contract is possible for your appliance.